Knowledge Management Behaviourin Service Sector

  • Pengkuh Ibnu Sudana Bina Nusantara University Jakarta, Indonesia
  • Erma Lusia Bina Nusantara University Jakarta, Indonesia
Keywords: Knowledge, Management, Behaviourin, Service Sector


The rapid changes in the world have affected all working sectors. The changes have also spread to the service sector that  relies its activities on knowledge resources to renew and strengthen human capital in organization. One of the service sector is the education sector. Consequently, the education sector must focus on various ideas that can facilitate the occurrence of knowledge in the organization in order to achieve competitive advantage.This research aims to find out the condition of knowledge management behaviour of private school educators in South Tangerang. The descriptive method and correlational surveys are used in this research.The research result has shown that educators, at private schools in South Tangerang, tend to partially implementing knowledge management behaviour, partially implementing knowledge creation, partially implementing knowledge sharing,  but fully implementing knowledge updating, all results are significantly at α <0.05.

Author Biographies

Pengkuh Ibnu Sudana, Bina Nusantara University Jakarta, Indonesia

Management Department, BINUS Business School Undergraduate Program,

Erma Lusia, Bina Nusantara University Jakarta, Indonesia

Tourism Department, Faculty of Economics and Communication


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How to Cite
Sudana, P. I., & Lusia, E. (2021). Knowledge Management Behaviourin Service Sector. IJO -International Journal of Business Management ( ISSN 2811-2504 ), 4(09), 01-10. Retrieved from