TOTAL QUALITY MANAGEMENT AND PRODUCT INNOVATION OF MANUFACTURING FIRMS IN RIVERS STATE
Keywords:
Continuous improvement, Employee Involvement, Total Quality Management, Product Innovation
Abstract
This research looked at how manufacturing companies in Rivers State, Nigeria, were able to innovate their products via the use of Total Quality Management (TQM). The study investigated the potential benefits of employee participation and continuous improvement, two essential TQM components, to improving the capacity for product creation. Based on relevant literature, the research developed two theories. Using a survey tool, information was gathered from 187 industrial companies in Rivers State. To assess the hypotheses, statistical analysis was done using the P-value and Pearson Product Moment Correlation Coefficient. Regarding the examined factors, strong positive associations were discovered. In particular, there were statistically significant positive correlations between employee participation and continuous improvement and product innovation (rho =.820, p = 0.000 and rho =.776, p = 0.000, respectively). As a result, the null hypothesis was refuted and the findings were in line with previous research demonstrating TQM's positive effects on product innovation. Consequently, it was determined that the results provide convincing empirical proof that staff engagement and continuous improvement are essential for promoting product innovation in Nigerian manufacturing companies. This reaffirmed how important it is to strategically use TQM to improve innovative skills. Based on the research findings, the management of manufacturing firms was advised to strengthen initiatives for continuous improvement by establishing a culture of innovation, regular training, and assessments; increase employee involvement by putting in place formalised structures and processes that encourage staff members to participate in the innovation process; and create an environment that is supportive of departments working together.
References
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Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
Bazrkar, A., Aramoon, E., Hajimohammadi, M., & Aramoon, V. (2022). Improve organizational performance by implementing the dimensions of total quality management with respect to the mediating role of organizational innovation capability. Studia Universitatis Vasile Goldis Arad, Seria Stiinte Economice, 32(4), 38–57. https://doi.org/10.2478/sues-2022-0018
Bon, A. T., & Mustafa, E. M. A. (2014). Impact of total quality management: Based-people management practices on administrative innovation.Middle-East Journal of Scientific Research, 19(9),1162-1168.
Broberg, O., Jensen, A. R. V., & Gish, L. (2015). Employee participation in product innovation: Crossing organizational boundaries by alignment of work systems. (Proceedings 19th Triennial Congress of the IEA).
Çetin, O. (2022). Effect of continuous improvement and quality data and reporting on innovation performance. Prizren Social Science Journal, 6(1), 9–17.
Chauhan, J. S. (2018). Conceptual analysis of total quality management in the manufacturing industry in India: An analytical study.Psychology and Education, 55(1), 494-500.
Chipambwa, W., Moalosi, R., Molwane, O. B., & Rapitsenyane, Y. (2023). Survival through innovation in manufacturing SMEs in emerging economies evidence from Zimbabwe. Research Square (Research Square). https://doi.org/10.21203/rs.3.rs-2329069/v1
Ershadi, M., Najafi, N., & Soleimani, P. (2019). Measuring the impact of soft and hard total quality management factors on customer behavior based on the role of innovation and continuous improvement. The TQM Journal, 31, 1093-1115. https://doi.org/10.1108/tqm-11-2018-0182.
Felstead, A., Gallie, D., Green, F., & Henseke, G. (2020). Getting the measure of Employee‐Driven innovation and its workplace correlates. British Journal of Industrial Relations, 58(4), 904–935. https://doi.org/10.1111/bjir.12528
Helmold, M. (2023). Total Quality Management (TQM). In Virtual and Innovative Quality Management Across the Value Chain (pp. 27–41). https://doi.org/10.1007/978-3-031-30089-9_4
Heringer, R., Carvalho, A. C. A., & Sampaio, P. (2022). The mediating role of organizational culture in managing the relationship between quality and innovation: A conceptual model proposal. 2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). https://doi.org/10.1109/ieem55944.2022.9989792
Holdford, D. A. (2018). Resource-based theory of competitive advantage – a framework for pharmacy practice innovation research. Pharmacy Practice (Internet), 16(3), 1351. https://doi.org/10.18549/pharmpract.2018.03.1351
Jiang, X., Jiang, X., Sun, W., & Fan, W. (2023). How do manufacturing firms manage artificial intelligence to drive iterative product innovation? IEEE Transactions on Engineering Management, 1–13. https://doi.org/10.1109/tem.2023.3259396
Kullberg, S., Edén, E., & Wänström, C. (2022). Continuous improvement processes and learning climate as antecedents for learning and motivation in production teams. Advances in Transdisciplinary Engineering, 21(1), 221-232. https://doi.org/10.3233/atde220141
Liu, H., Liu, R., Gu, X., & Yang, M. (2023). From total quality management to Quality 4.0: A systematic literature review and future research agenda. Frontiers of Engineering Management, 10(2), 191–205. https://doi.org/10.1007/s42524-022-0243-z
Lizarelli, F. L., De Toledo, J. C., & Alliprandini, D. H. (2019). Relationship between continuous improvement and innovation performance: an empirical study in Brazilian manufacturing companies. Total Quality Management & Business Excellence, 32(9–10), 981–1004. https://doi.org/10.1080/14783363.2019.1653178
Lizarelli, F. L., De Toledo, J. C., Gambi, L. D. N., & Gonçalves, C. L. (2022). Continuous improvement behaviors and impacts on innovation. The TQM Journal, 35(2), 366–388. https://doi.org/10.1108/tqm-07-2021-0205
Ming, F. (2023). Exploring the impact of total quality management (TQM) on employee satisfaction and performance in manufacturing industries. Journal of Digitainability, Realism & Mastery (DREAM), 2(02), 45–50.
Mushtaq, N., & Peng, W. W. (2020). Can TQM act as stimulus to elevate firms’ innovation performance? An empirical evidence from the manufacturing sector of Pakistan. SAGE Open, 10(4), 215824402096366. https://doi.org/10.1177/2158244020963669
Mwaifyusi, H. A., & Dau, R. K. (2023). Effects of innovation on business performance: empirical evidence from manufacturing firms in Tanzania. African Journal of Accounting and Social Science Studies, 4(2), 237–257. https://doi.org/10.4314/ajasss.v4i2.13
Plechero, M., & Grillitsch, M. (2022). Advancing innovation in manufacturing firms: Knowledge base combinations in a local productive system. European Planning Studies, 31(6), 1247–1269. https://doi.org/10.1080/09654313.2022.2122705
Prakash, N., Sharma, S., & Cacal, D. M. (2023). Role of total quality management and six sigma in manufacturing industry.Journal of Informatics Education and Research, 3(2), 68-73.
Ramzan, F., Ramzan, I., Ibrahim, M., Tangri, K., Al-Kassem, A. H., Inairat, M., Marwaha, S., & Khatib, M. E. (2022). Innovativeness and involvement: An unexpected purchase due to a referral behavior. 2022 International Conference on Cyber Resilience (ICCR). https://doi.org/10.1109/iccr56254.2022.9995742
Riesener, M., Kühn, M., Perau, S., & Schuh, G. (2022). Concept for the design of an implementation process for continuous innovation in manufacturing companies. 2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). https://doi.org/10.1109/ieem55944.2022.9989699
Shanmuganathan, A. (2018). Product innovation: Impact of organizational culture in product innovation. International Journal of Advancements in Research and Technology, 7(7), 83–89. https://doi.org/10.14299/ijoart.07.07.002
Shuaib, K. M., & He, Z. (2023). Moderating role of organizational culture in the relationship between total quality management and organizational innovation among manufacturing SMEs in Nigeria. African Journal of Science, Technology, Innovation and Development, 15(6), 743–766. https://doi.org/10.1080/20421338.2023.2190258
Sivankalai S, & Yadav T., (2012). Total Quality Management in Academic Libraries: A Study, International Journal of Educational Research and Technology, 3 (1), 66-72.
Tajouri, O. (2023). The relationship between total quality management practices and their impacts on product innovation.Advances in finance, accounting, and economics book series (pp. 303–314). https://doi.org/10.4018/978-1-6684-6766-4.ch016
Thapliyal, B. L. (2018). Factors determining total quality management in the manufacturing industries: An empirical study. Psychology and Education, 55(1), 326-335.
Tian, X. (2023). Implicit government guarantees and continuous innovation in manufacturing firms: Incentives or disincentives? Micro evidence from A-share listed companies. SHS Web of Conferences, 163, 03015. https://doi.org/10.1051/shsconf/202316303015
Tran, C. D., Thanh, P. T., & Duy, D. (2023). Innovation and export: Evidence from manufacturing SMEs in a developing economy. International Journal of Development Issues, 22(2), 278–297. https://doi.org/10.1108/ijdi-02-2023-0051
Vidal, M. (2022). Lean management and employee involvement.Oxford University Press eBooks (pp. 42–64). https://doi.org/10.1093/oso/9780198795278.003.0002
Vijayakumar, V., & Chandrasekar, K. (2022). Moderating role of commercial capabilities on firm performance through innovative capability in manufacturing MSMES. International Journal of Professional Business Review, 7(3), e0620.
Vy, P. D. T. (2023). Innovation and productivity: A review in literature. The International Journal of Humanities & Social Studies, 11(3), 18-23. https://doi.org/10.24940/theijhss/2023/v11/i3/HS2303-013
Xiao, Y. Z., Hajar, L., & Hutahayan, H. K. (2022). Influence of product innovation strategy on performance of large manufacturing firms in China. Journal of Strategic Management, 6(4), 16–25.
Antunes, M. G., Mucharreira, P. R., Justino, M. R. T., & Quirós, J. T. (2021). Effects of Total Quality Management (TQM) Dimensions on Innovation—Evidence from SMEs. Sustainability, 13(18), 10095. https://doi.org/10.3390/su131810095
Ayinaddis, S. G. (2023). The effect of innovation orientation on firm performance: Evidence from micro and small manufacturing firms in selected towns of Awi Zone, Ethiopia. Journal of Innovation and Entrepreneurship, 12(1), 1-19. https://doi.org/10.1186/s13731-023-00290-3
Ayyasamy, R. K., Shaikh, F. B., Lah, N. S. B. C., Kalhoro, S., Chinnasamy, P., & Krisnan, S. (2023). Industry 4.0 digital technologies and information systems: implications for manufacturing firms innovation performance. (International Conference on Computer Communication and Informatics (ICCCI), Coimbatore, India, 2023). https://doi.org/10.1109/iccci56745.2023.10128638
Barinua, V., & Apochi, S. (2022).Continuous improvement and competitive advantage: theoretical paper. Research Journal of Management Practice, 2(4), 29-40.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
Bazrkar, A., Aramoon, E., Hajimohammadi, M., & Aramoon, V. (2022). Improve organizational performance by implementing the dimensions of total quality management with respect to the mediating role of organizational innovation capability. Studia Universitatis Vasile Goldis Arad, Seria Stiinte Economice, 32(4), 38–57. https://doi.org/10.2478/sues-2022-0018
Bon, A. T., & Mustafa, E. M. A. (2014). Impact of total quality management: Based-people management practices on administrative innovation.Middle-East Journal of Scientific Research, 19(9),1162-1168.
Broberg, O., Jensen, A. R. V., & Gish, L. (2015). Employee participation in product innovation: Crossing organizational boundaries by alignment of work systems. (Proceedings 19th Triennial Congress of the IEA).
Çetin, O. (2022). Effect of continuous improvement and quality data and reporting on innovation performance. Prizren Social Science Journal, 6(1), 9–17.
Chauhan, J. S. (2018). Conceptual analysis of total quality management in the manufacturing industry in India: An analytical study.Psychology and Education, 55(1), 494-500.
Chipambwa, W., Moalosi, R., Molwane, O. B., & Rapitsenyane, Y. (2023). Survival through innovation in manufacturing SMEs in emerging economies evidence from Zimbabwe. Research Square (Research Square). https://doi.org/10.21203/rs.3.rs-2329069/v1
Ershadi, M., Najafi, N., & Soleimani, P. (2019). Measuring the impact of soft and hard total quality management factors on customer behavior based on the role of innovation and continuous improvement. The TQM Journal, 31, 1093-1115. https://doi.org/10.1108/tqm-11-2018-0182.
Felstead, A., Gallie, D., Green, F., & Henseke, G. (2020). Getting the measure of Employee‐Driven innovation and its workplace correlates. British Journal of Industrial Relations, 58(4), 904–935. https://doi.org/10.1111/bjir.12528
Helmold, M. (2023). Total Quality Management (TQM). In Virtual and Innovative Quality Management Across the Value Chain (pp. 27–41). https://doi.org/10.1007/978-3-031-30089-9_4
Heringer, R., Carvalho, A. C. A., & Sampaio, P. (2022). The mediating role of organizational culture in managing the relationship between quality and innovation: A conceptual model proposal. 2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). https://doi.org/10.1109/ieem55944.2022.9989792
Holdford, D. A. (2018). Resource-based theory of competitive advantage – a framework for pharmacy practice innovation research. Pharmacy Practice (Internet), 16(3), 1351. https://doi.org/10.18549/pharmpract.2018.03.1351
Jiang, X., Jiang, X., Sun, W., & Fan, W. (2023). How do manufacturing firms manage artificial intelligence to drive iterative product innovation? IEEE Transactions on Engineering Management, 1–13. https://doi.org/10.1109/tem.2023.3259396
Kullberg, S., Edén, E., & Wänström, C. (2022). Continuous improvement processes and learning climate as antecedents for learning and motivation in production teams. Advances in Transdisciplinary Engineering, 21(1), 221-232. https://doi.org/10.3233/atde220141
Liu, H., Liu, R., Gu, X., & Yang, M. (2023). From total quality management to Quality 4.0: A systematic literature review and future research agenda. Frontiers of Engineering Management, 10(2), 191–205. https://doi.org/10.1007/s42524-022-0243-z
Lizarelli, F. L., De Toledo, J. C., & Alliprandini, D. H. (2019). Relationship between continuous improvement and innovation performance: an empirical study in Brazilian manufacturing companies. Total Quality Management & Business Excellence, 32(9–10), 981–1004. https://doi.org/10.1080/14783363.2019.1653178
Lizarelli, F. L., De Toledo, J. C., Gambi, L. D. N., & Gonçalves, C. L. (2022). Continuous improvement behaviors and impacts on innovation. The TQM Journal, 35(2), 366–388. https://doi.org/10.1108/tqm-07-2021-0205
Ming, F. (2023). Exploring the impact of total quality management (TQM) on employee satisfaction and performance in manufacturing industries. Journal of Digitainability, Realism & Mastery (DREAM), 2(02), 45–50.
Mushtaq, N., & Peng, W. W. (2020). Can TQM act as stimulus to elevate firms’ innovation performance? An empirical evidence from the manufacturing sector of Pakistan. SAGE Open, 10(4), 215824402096366. https://doi.org/10.1177/2158244020963669
Mwaifyusi, H. A., & Dau, R. K. (2023). Effects of innovation on business performance: empirical evidence from manufacturing firms in Tanzania. African Journal of Accounting and Social Science Studies, 4(2), 237–257. https://doi.org/10.4314/ajasss.v4i2.13
Plechero, M., & Grillitsch, M. (2022). Advancing innovation in manufacturing firms: Knowledge base combinations in a local productive system. European Planning Studies, 31(6), 1247–1269. https://doi.org/10.1080/09654313.2022.2122705
Prakash, N., Sharma, S., & Cacal, D. M. (2023). Role of total quality management and six sigma in manufacturing industry.Journal of Informatics Education and Research, 3(2), 68-73.
Ramzan, F., Ramzan, I., Ibrahim, M., Tangri, K., Al-Kassem, A. H., Inairat, M., Marwaha, S., & Khatib, M. E. (2022). Innovativeness and involvement: An unexpected purchase due to a referral behavior. 2022 International Conference on Cyber Resilience (ICCR). https://doi.org/10.1109/iccr56254.2022.9995742
Riesener, M., Kühn, M., Perau, S., & Schuh, G. (2022). Concept for the design of an implementation process for continuous innovation in manufacturing companies. 2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). https://doi.org/10.1109/ieem55944.2022.9989699
Shanmuganathan, A. (2018). Product innovation: Impact of organizational culture in product innovation. International Journal of Advancements in Research and Technology, 7(7), 83–89. https://doi.org/10.14299/ijoart.07.07.002
Shuaib, K. M., & He, Z. (2023). Moderating role of organizational culture in the relationship between total quality management and organizational innovation among manufacturing SMEs in Nigeria. African Journal of Science, Technology, Innovation and Development, 15(6), 743–766. https://doi.org/10.1080/20421338.2023.2190258
Sivankalai S, & Yadav T., (2012). Total Quality Management in Academic Libraries: A Study, International Journal of Educational Research and Technology, 3 (1), 66-72.
Tajouri, O. (2023). The relationship between total quality management practices and their impacts on product innovation.Advances in finance, accounting, and economics book series (pp. 303–314). https://doi.org/10.4018/978-1-6684-6766-4.ch016
Thapliyal, B. L. (2018). Factors determining total quality management in the manufacturing industries: An empirical study. Psychology and Education, 55(1), 326-335.
Tian, X. (2023). Implicit government guarantees and continuous innovation in manufacturing firms: Incentives or disincentives? Micro evidence from A-share listed companies. SHS Web of Conferences, 163, 03015. https://doi.org/10.1051/shsconf/202316303015
Tran, C. D., Thanh, P. T., & Duy, D. (2023). Innovation and export: Evidence from manufacturing SMEs in a developing economy. International Journal of Development Issues, 22(2), 278–297. https://doi.org/10.1108/ijdi-02-2023-0051
Vidal, M. (2022). Lean management and employee involvement.Oxford University Press eBooks (pp. 42–64). https://doi.org/10.1093/oso/9780198795278.003.0002
Vijayakumar, V., & Chandrasekar, K. (2022). Moderating role of commercial capabilities on firm performance through innovative capability in manufacturing MSMES. International Journal of Professional Business Review, 7(3), e0620.
Vy, P. D. T. (2023). Innovation and productivity: A review in literature. The International Journal of Humanities & Social Studies, 11(3), 18-23. https://doi.org/10.24940/theijhss/2023/v11/i3/HS2303-013
Xiao, Y. Z., Hajar, L., & Hutahayan, H. K. (2022). Influence of product innovation strategy on performance of large manufacturing firms in China. Journal of Strategic Management, 6(4), 16–25.
Published
2024-04-27
How to Cite
Chukwuemeka, O. W., & Eromosele, H. O. (2024). TOTAL QUALITY MANAGEMENT AND PRODUCT INNOVATION OF MANUFACTURING FIRMS IN RIVERS STATE. IJO -International Journal of Business Management ( ISSN 2811-2504 ), 7(03), 01-19. Retrieved from https://ijojournals.com/index.php/bm/article/view/833
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